Privacy Policy
Effective Date: 20 November, 2025
At UAB Plepalai we respect your privacy and believe that the less we know about you, the better both for you and for us. In fact, we do not collect any personal data through any of our apps unless you voluntarily provide it to us. We limit the information we collect to the minimum necessary to provide you with our service and improve our app. Our business is developing and selling software, not your personal data.
Below, we've provided detailed information on when and why we collect your personal data and how we use it. Please read this Privacy Policy carefully before providing any personal data to us.
This Privacy Policy contains information about our data protection practices and measures as well as the rights to which you are entitled within the framework of Lithuania`s Law on Legal Protection of Personal Data No. XIII-1426 (“DPL”) and the General Data Protection Regulation (“GDPR”).
Owner and operator of the apps
The controller within the meaning of the DPL and the GDPR for the processing of personal data is:
UAB Plepalai,
J. Basanavičiaus 16A-128,
03224 Vilnius
Lithuania
support@speekz.app
If you have any questions about the processing of your personal data, as well as your rights regarding data protection, please contact us.
Data storage
We do not collect or store any of your data on our servers. We do use some third-party tools in a way described in this privacy policy.
Audio recordings
Temporary recordings for content identification
When you use Speekz, the app may temporarily access short snippets of audio from your surroundings to identify the content playing on your television or other media device.
These recordings are processed in real time to generate an acoustic fingerprint, which allows the app to match the detected sound against a database of known media content.
We do not store the actual audio recording itself, only the generated acoustic fingerprint or the resulting match data.
Privacy protection:
The temporary audio snippet is not saved, stored, or associated with your account or any personal data once processing is complete. If the snippet does not match any content in our database, it is immediately discarded.
Data sharing:
These temporary audio recordings and fingerprints are used solely for the purpose of identifying media content and are never shared with advertisers or unrelated third parties.
Device permissions:
You can control the app’s access to your microphone through your device settings. Without microphone access, Speekz will not be able to perform content recognition functions.
User-initiated recordings
Speekz also allows users to record their own voice or commentary through the in-app microphone feature (for example, by pressing the microphone icon). These recordings are user-initiated and form an integral part of the app’s core experience, enabling playback of synced spoken commentary alongside recognized media. Unlike temporary recognition snippets, user-initiated recordings are stored permanently (or until deleted by the user) to support app functionality, including synchronized playback, sharing, and moderation.
Use and processing:
User recordings may be processed by automated systems, including artificial intelligence models, and in certain cases, reviewed by authorized human moderators. This processing ensures compliance with Speekz’s Terms and Conditions, community standards, and content safety guidelines.
We take appropriate organizational and technical measures to ensure that any human or AI-based review is conducted in a secure and privacy-compliant manner.
Data retention:
User-initiated recordings are retained only for as long as necessary to provide the app’s functionality, comply with moderation requirements, and meet legal or legitimate business obligations. Users may request deletion of their recordings at any time by contacting support@speekz.app.
Data sharing:
User recordings are not shared with advertisers or sold to third parties. Limited access may be granted to trusted service providers acting as data processors for the purposes of storage, moderation, or functionality enhancement, under data processing agreements ensuring GDPR-compliant protection.
Usage analytics
We collect information about the way you use our apps. This information is anonymized and cannot be used to personally identify you as a natural person. We're only interested to know how many users use our apps, what features are used more often, and if there is anything we can do better. The analytics data may include:
anonymized user id;
device type, model, and identifier;
operating system;
language;
country, region, city;
application version;
events performed within the application (e.g., "opened an app");
error codes and error messages
We use Mixpanel to collect, store, and analyze this data.
Crash reporting
If any of our apps crashes while you're using it, we collect anonymized data about the crash to help us identify and hopefully fix the issues in a future update. This data contains information such as the state of the application, operating system, and device that you use. It does not include your personal data, and we cannot identify you as a natural person.
We use Crashlytics to collect and analyze crash reports.
Cookies
We do not use any cookies on the Website or any of our apps.
Support interactions
When you contact us by sending us an email, we collect your email address, name, and any other information you provided in your message voluntarily. This information is collected to help resolve your inquiry. If you would like to remove the emails you have sent, please let us know. The legal basis on which we rely is "pursuing our legitimate business interests (i.e., grow and maintain the apps and the website) and "your consent" (for optional personal data that you voluntarily provide).
What if you refuse to provide your personal data?
If you decide not to provide us with your personal data when requested, we may not be able to perform the requested operation (e.g., to reply to you).
Disclosure of your personal data to third parties
We do not disclose your personal data to third parties unless it is necessary for the operation of the app, or pursuing our legitimate business interests. Our data processors are the service providers that may have access to some of your personal data. You can find a list of processors that may have access to your personal data in the sections that describe the types of personal data collected by us.
When disclosing your personal data to our data processors, we make sure that the recipient can ensure an adequate level of protection to your personal data. For example, we make sure that the jurisdiction in which the recipient third party is located guarantees an adequate level of protection to personal data, or we conclude an agreement with the respective third party that ensures such protection (e.g., a data processing agreement based pre-approved standard contractual clauses).
We do not ever sell your personal data to third parties.
Accountability
In certain countries, including in the European Union, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal information. The data protection authority you can lodge a complaint with notably may be that of your habitual residence, where you work or where we are established.
If you would like to launch a complaint about the way in which we process your personal data, we kindly ask you to contact us first and express your concerns. If we receive your complaint, we will investigate it and provide you with our response as soon as possible. If you are not satisfied with the outcome of your complaint, you have the right to lodge a complaint with your local data protection authority.
We do not discriminate you if you decide to exercise your rights. It means that we will not (i) deny any goods and services, (ii) charge you different prices, (iii) deny any discounts or benefits, (iv) impose penalties, or (v) provide you with a lower quality service.
Storage period
We store your personal data only as long as such personal data is necessary for the purposes for which it was collected or until you request us to delete your personal data. After your personal data becomes no longer necessary for its purposes and there is no other legal basis for storing it, we will immediately securely delete such personal data from our databases and service providers.
Your non-personal data may be retained for as long as necessary for the purposes described in this Privacy Policy, including for the time period needed for us to pursue our legitimate business interests. In certain cases prescribed by law, we are obliged to store your personal data for a limited period of time (e.g., for archiving our business records). In such cases, we store relevant personal data for the time period required by the applicable law and delete the personal data as soon as the required retention period expires.
Note on data transfer to the USA
Amongst other things, tools from companies based in the USA are integrated in the App. If these tools are active, your personal data may be transferred to the US servers of the respective companies. We would like to point out that the USA is not a safe third country in the sense of Lithuania or EU data protection law. US companies are obliged to hand over personal data to security authorities without you as a data subject being able to take legal action against this. It can therefore not be ruled out that US authorities (e.g., intelligence services) process, evaluate and permanently store your data located on US servers for monitoring purposes. We have no influence on these processing activities.
Children’s Privacy
Our services are restricted to users who are 13 years of age or older. We do not permit users under the age of 13 on our platform and we do not knowingly collect personal information from anyone under the age of 13. If you suspect that a user is under the age of 13, please contact us.
Updates and questions
This Privacy Policy becomes active on the date indicated at the beginning of it. We may make changes to the Privacy Policy at any time. Up-to-date information will always be available on this page.
Please contact us by email at support@speekz.app if you have any questions.
